International software firm Comptel Corporation has revealed its work with Chorus New Zealand has been honoured with a Global Telecoms Business (GTB) Innovation Award, specifically in the “Fixed Network Infrastructure Innovation” category.
The company and operator were recognised for intelligently evolving Chorus’ fulfillment system, ensuring ultra-fast broadband service delivery to more than 830,000 Kiwi homes.
“With Comptel’s support and collaboration, we avoided a major OSS transformation that promised to be cumbersome and costly, and instead were able to pursue an intelligent evolution project together that helped us deliver a ‘best-in-class’ experience for our customers,” says Ingrid Cronin-Knight, head of change and business technology, Chorus.
“After a smooth deployment, we are excited to continue to collaborate with Comptel on our next goal of seamlessly integrating the physical and logical elements of our inventory systems.”
The country’s largest telecommunications infrastructure company was looking for a modern fibre service fulfillment system that offered order management, large-scale logical inventory and activation capabilities to help establish the company as a standalone entity from Telecom New Zealand and deliver a “best-in-class” fibre broadband experience to their customers.
Comptel implemented a fibre fulfillment solution, built upon a catalog-driven architecture, which has resulted in a 40 percent reduction in time required to electronically provision a fibre connection to the premises, as well as a significant decrease in the training required for Chorus personnel on the details of the fibre architecture and technology.
GTB’s 2014 Innovation Awards honoured prominent telecommunications industry innovators for their successful partnerships. Winners were announced at a reception at the Sheraton Park Lane Hotel in London on 14th May.
“We are honoured to receive this award and be recognised for our leadership in the fulfillment domain,” adds Simon Osborne, CTO, Fulfillment, Comptel.
“This award demonstrates the continued traction of our automated, intelligent, catalog-driven approach, and we’re looking forward to continuing to help Chorus New Zealand meet its business and technology objectives.”
Tech giant Alcatel-Lucent designed, integrated and delivered the broader OSS solution for Chorus with the Comptel platform part of this broader implementation.
The company's arrangement with Chorus builds on a ten years of experience for Alcatel-Lucent working with Telecom in the fulfillment domain.